Claims Executive – UK Housing Disrepair (HDR)

Location: Islamabad (G-9 Markaz) – On-Site
Salary: Up to PKR 150,000 per month (Based on Experience)
Job Type: Full-Time | UK Shift (1:00 PM – 2:00 AM PKT)

About the Opportunity

We are currently seeking highly experienced and driven Claims Executives specializing in UK Housing Disrepair (HDR) to join our growing team based in Islamabad (G-9 Markaz). This is an exciting opportunity for professionals who have hands-on experience in HDR campaigns and are looking to work in a structured, performance-driven environment with strong earning potential.

This role is ideal for individuals who understand the UK housing sector, are confident in communicating with UK tenants, and have the ability to identify, assess, and qualify legitimate housing disrepair claims. If you are passionate about helping tenants secure their legal rights while achieving high performance targets, this position offers both career growth and financial rewards.

Role Overview

As a Claims Executive – HDR, you will play a critical role in identifying eligible tenants experiencing housing disrepair issues and qualifying their cases for legal action. You will act as the first point of contact, assessing claims related to damp, mould, leaks, and structural defects, and ensuring all required information is accurately documented before passing cases to our UK-based legal partners.

This role requires a combination of excellent communication skills, legal awareness, and strong objection-handling abilities. You will be expected to manage your own pipeline of leads, maintain compliance with UK regulations, and consistently meet or exceed performance targets.

Key Responsibilities

1. Lead Qualification & Client Engagement

• Engage with UK tenants through outbound and inbound communication channels
• Identify individuals experiencing housing disrepair issues such as damp, mould, leaks, or structural damage
• Build rapport quickly and establish trust with potential claimants
• Ask relevant questions to determine eligibility and seriousness of the issue
• Ensure that all leads meet the criteria for further legal processing

2. Case Assessment & Eligibility Evaluation

• Educate tenants about their legal rights under the UK Landlord and Tenant Act
• Assess the severity and impact of property disrepair issues on tenants’ health and living conditions
• Determine whether the case qualifies under the “No Win, No Fee” structure
• Evaluate supporting factors such as complaint history, landlord response, and duration of the issue
• Ensure only high-quality, valid claims are passed forward

3. Documentation & Data Collection

• Accurately collect all required claimant information, including personal details and property conditions
• Ensure proper documentation of:
  • Type and extent of disrepair
  • Duration of the issue
  • Communication with landlord
  • Supporting evidence where applicable
• Maintain detailed and organized records within CRM systems
• Verify information to ensure compliance with legal panel requirements

4. Compliance & Regulatory Adherence

• Strictly adhere to UK GDPR regulations when handling personal data
• Ensure all communications comply with Ofcom guidelines
• Maintain professionalism and ethical standards in all interactions
• Protect customer data confidentiality at all times
• Follow company policies and scripts where required

5. Pipeline & Performance Management

• Manage and maintain your own pipeline of leads
• Conduct timely follow-ups to maximize conversion rates
• Track daily, weekly, and monthly performance metrics
• Meet or exceed assigned targets for qualified leads and successful claims
• Continuously improve performance through feedback and coaching

6. Objection Handling & Customer Support

• Address tenant concerns and objections with professionalism and empathy
• Provide clear explanations to overcome hesitation or confusion
• Handle challenging conversations calmly and confidently
• Ensure a positive customer experience throughout the interaction

Candidate Requirements (Must Have)

Experience

• Minimum 1 year of direct experience in a UK Housing Disrepair (HDR) campaign
• Proven track record of meeting or exceeding targets in a similar role
• Experience in Personal Injury or MVA campaigns may be considered, but HDR experience is strongly preferred

Communication Skills

• Exceptional English speaking and listening abilities
• Neutral or British accent preferred
• Strong persuasion and interpersonal skills
• Ability to communicate complex information in a simple and clear manner

UK Market Knowledge

• Solid understanding of the UK housing sector and tenant rights
• Familiarity with No Win, No Fee claims process
• Knowledge of common housing disrepair issues and legal implications

Professional Attributes

• Strong resilience and ability to handle rejection
• High level of professionalism and discipline
• Ability to work under pressure and meet deadlines
• Detail-oriented with strong organizational skills
• Self-motivated and target-driven mindset

Availability

• Must be available to work UK shift timings (1:00 PM – 2:00 AM PKT)
• Willingness to work on-site in Islamabad (G-9 Markaz)

Key Skills

• Lead Qualification
• Claims Assessment
• Customer Communication
• Objection Handling
• Data Collection & Documentation
• Compliance Awareness (GDPR & Ofcom)
• CRM Management
• Time Management
• Target Achievement

What We Offer

1. Competitive Compensation

• Salary up to PKR 150,000 per month (based on HDR experience)
• Attractive and uncapped commission structure
• High earning potential for top performers

2. Career Growth Opportunities

• Clear path for progression into Team Lead or Supervisor roles
• Opportunity to grow with an expanding campaign
• Skill development through training and mentorship

3. Professional Work Environment

• Structured and supportive office environment
• Access to modern tools and CRM systems
• Performance-driven culture with recognition and rewards

4. Incentives & Benefits

• Performance-based bonuses
• Team incentives and recognition programs
• Stable, long-term employment opportunity

Who Should Apply

This role is best suited for individuals who:

• Have hands-on HDR campaign experience
• Are confident in speaking with UK customers
• Thrive in a target-driven environment
• Are looking for high earning potential with commissions
• Want to build a long-term career in claims management or the legal support industry

Work Environment

This is a full-time, on-site position located in Islamabad G-9 Markaz. You will be working in a professional office setting with a team of experienced individuals focused on delivering high-quality results.

The role requires strict adherence to UK working hours, making it ideal for candidates comfortable with evening and late-night shifts.

How to Apply

If you meet the above criteria and have relevant HDR experience, we encourage you to apply immediately.

📞 Call / WhatsApp: 0323-9964136
📩 Send your CV directly via WhatsApp or apply through the job platform

Important Note

⚠️ Applicants without prior HDR experience will not be considered for this senior-level salary bracket.

We are specifically looking for experienced professionals who can contribute from day one and maintain high performance standards.

Final Thoughts

This is more than just a job—it’s an opportunity to be part of a growing, high-performance team working on UK-based legal campaigns. As a Claims Executive in the HDR space, you will play a crucial role in helping tenants secure their rights while building a rewarding and financially stable career.

If you have the experience, confidence, and drive to succeed in a fast-paced environment, we look forward to welcoming you to our team.