Salary: PKR 200,000 – PKR 300,000 per month
Location: Islamabad, Pakistan
Job Type: Full-Time (Onsite)
Mobile Tyre Giant is seeking a highly skilled, proactive, and detail-oriented Complaints Manager to join our growing team in Islamabad. This is a critical role within the organization, focused on maintaining exceptional customer satisfaction by effectively managing and resolving complaints across various business functions.
The ideal candidate will act as a bridge between customers and internal departments, ensuring that every issue is thoroughly investigated, resolved efficiently, and used as a learning opportunity to improve processes. This role is not just about handling complaints—it is about driving continuous improvement, enhancing service quality, and strengthening customer trust.
As a Complaints Manager, you will play a key role in safeguarding the company’s reputation by ensuring that all customer concerns are handled professionally, transparently, and in a timely manner.
To be successful in this role, candidates must demonstrate a strong background in customer service, complaints handling, or quality assurance.
Your performance in this role will be evaluated based on the following key metrics:
We offer a highly competitive salary package along with additional benefits designed to support your professional growth and well-being:
At Mobile Tyre Giant, we believe that customer experience is at the heart of our success. We are committed to building a culture of accountability, continuous improvement, and excellence in service delivery.
By joining our team, you will:
We are looking for someone who:
If you are passionate about delivering exceptional customer experiences and have the skills to manage and resolve complex complaints effectively, we encourage you to apply.
Join us and become a key part of a company that values excellence, innovation, and customer satisfaction.
