Experienced Taxi Controllers & Dispatchers (UK-Based Company) Full Time

🚖 Job Opportunity: Experienced Taxi Controllers & Dispatchers (UK-Based Company)

Are you an experienced taxi dispatcher looking for a stable, high-paying opportunity with an international company? Do you have strong communication skills, the ability to work under pressure, and prior experience in taxi dispatching systems?

We are currently hiring professional Taxi Controllers and Dispatchers for a well-established UK-based taxi company, operating from our modern call centre located in Bahria Town Phase 7, Islamabad. This is an excellent opportunity for individuals who are passionate about the transportation and customer service industry and are looking to grow their career in a dynamic and fast-paced environment.

📍 Job Location

Our office is based in Bahria Town Phase 7, Islamabad, making it easily accessible for candidates residing in Rawalpindi and Islamabad. Applicants must either be able to commute reliably or be willing to relocate before starting the job.

💰 Salary & Benefits

We offer a competitive salary package starting from Rs 100,000 per month, depending on experience and performance. In addition to the base salary, employees may also benefit from:

• Performance-based incentives
• Career growth opportunities within the company
• Professional working environment
• Long-term job stability
• Exposure to international dispatch systems and clients
• Skill development in communication, operations, and customer handling

🕒 Job Type & Shift

• Job Type: Full-Time
• Shift: Night Shift (Mandatory)

As this is a UK-based company, the role requires working during night hours to align with UK time zones. Candidates must be comfortable and fully available for night shifts.

🎯 Role Overview

As a Taxi Controller/Dispatcher, you will be responsible for managing taxi bookings, assigning jobs to drivers, coordinating with customers, and ensuring smooth daily operations. This role requires excellent multitasking abilities, quick decision-making, and strong communication skills.

You will act as the backbone of operations, ensuring that all bookings are handled efficiently and customers receive timely and professional service.

🧾 Key Responsibilities

🚕 Dispatch Management

• Efficiently assign bookings to drivers using dispatch systems
• Monitor driver locations and availability in real-time
• Ensure timely pickups and drop-offs
• Manage booking queues and prioritize urgent jobs

📞 Customer Communication

• Handle inbound and outbound calls professionally
• Assist customers with bookings, queries, and complaints
• Provide accurate information regarding fares, routes, and timings
• Maintain a polite, calm, and helpful tone at all times

🧠 Decision Making Under Pressure

• Handle high-volume booking periods efficiently
• Resolve conflicts between drivers and customers
• Manage unexpected issues such as delays or cancellations
• Ensure smooth operations during peak hours

💻 System Handling

• Use taxi dispatch software effectively
• Maintain accurate booking records
• Update system data in real-time
• Ensure proper documentation of completed and ongoing rides

✍️ Administrative Support

• Maintain logs and reports
• Coordinate with team members and supervisors
• Follow company policies and operational guidelines

✅ Requirements & Qualifications

To be considered for this role, candidates must meet the following criteria:

📌 Experience

• Minimum 2 years of experience in Taxi Controlling or Dispatching (Required)
• Familiarity with UK taxi dispatch systems is highly preferred

🗣️ Language Skills

• Must be fluent in English
• Clear and confident speaking ability
• Strong listening and comprehension skills

💻 Technical Skills

• Good typing speed and accuracy
• Basic computer knowledge
• Ability to work with dispatch software and CRM systems

☎️ Communication Skills

• Excellent telephone manners
• Professional attitude when dealing with customers
• Strong interpersonal skills

🔄 Flexibility & Reliability

• Must be punctual and dependable
• Willing to work night shifts consistently
• Ability to adapt to changing workloads and schedules

🧠 Work Ethic

• Ability to work under pressure
• Strong problem-solving skills
• Team player with a positive attitude

🌟 Why Join Us?

Working with our company offers more than just a job—it provides a long-term career opportunity in a growing international business.

🚀 Career Growth

We believe in promoting from within and rewarding talent. Dedicated employees have opportunities to move into supervisory and managerial roles.

🌍 International Exposure

Gain hands-on experience working with a UK-based company and international clients, enhancing your professional profile.

🤝 Supportive Work Environment

We foster a collaborative and respectful workplace where employees are encouraged to grow and succeed.

💼 Job Stability

As a well-established company, we provide long-term employment opportunities for reliable and hardworking individuals.

⚠️ Important Notes

• This is not an entry-level position. Only candidates with prior taxi dispatching experience will be considered.
• Night shift availability is mandatory.
• Candidates must be serious, committed, and ready to join immediately.

❓ Application Questions

All applicants must answer the following:

1. Are you able to work night shifts?
2. Do you have at least 2 years of experience in Taxi Controlling/Dispatching?

📩 How to Apply

If you meet the above requirements and are ready to take your career to the next level, we encourage you to apply today.

Submit your updated CV along with relevant experience details. Shortlisted candidates will be contacted for an interview.

🧑‍💼 Ideal Candidate Profile

The ideal candidate for this position is someone who:

• Has hands-on experience in taxi dispatching
• Is confident in handling UK-based customers
• Can manage stress and workload efficiently
• Is disciplined, punctual, and hardworking
• Has excellent communication and coordination skills
• Is committed to long-term employment

🏁 Final Words

This is a fantastic opportunity for experienced taxi dispatchers who want to work in a professional environment with a competitive salary and growth potential. If you have the required skills and experience, don’t miss this chance to become part of a dynamic and expanding team.

Apply now and take the next step in your career!