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Inbound Order Taker Job in Rawalpindi – Salary Rs 125,000 to Rs 150,000 | PRIME BPO Full Time

Inbound Order Taker Job in Rawalpindi – Salary Rs 125,000 to Rs 150,000 | PRIME BPO

Introduction

The Business Process Outsourcing (BPO) industry has become one of the fastest-growing employment sectors in Pakistan. Companies in this field rely heavily on skilled professionals who can manage customer communication, validate sales, and ensure high-quality service standards. One such opportunity is currently available for experienced candidates in Rawalpindi.

PRIME BPO is now hiring Inbound Order Takers for its office located in Satellite Town, Rawalpindi. This role is ideal for professionals who have previous experience working as Sales Closers in BPO campaigns and who understand the sales validation process. The position offers a competitive salary package ranging from Rs 125,000 to Rs 150,000 per month, along with performance-based incentives and other employee benefits.

The Inbound Order Taker role focuses on order validation and verification, ensuring that customer orders are confirmed accurately and comply with company standards. The selected candidates will work closely with sales closers and quality assurance teams to ensure smooth operations and high customer satisfaction.

This opportunity is perfect for individuals who have strong communication skills, attention to detail, and experience handling customers in a professional BPO environment.

Job Details

Position: Inbound Order Taker
Company: PRIME BPO
Job Type: Full-Time
Work Mode: On Site (Office Based)
Shift: Night Shift
Salary: Rs 125,000 – Rs 150,000 per month
Location: Plot D-146, 6th Road, Satellite Town, Rawalpindi

Candidates can easily find the office by searching Prime BPO on Google Maps.

About PRIME BPO

PRIME BPO is a growing outsourcing company known for providing professional customer support and sales services to international clients. The company focuses on delivering high-quality solutions while maintaining strong compliance standards and efficient processes.

PRIME BPO provides a supportive and structured work environment where employees can develop their professional skills and advance their careers. The company values teamwork, performance, and professionalism, ensuring that employees have the resources they need to succeed.

Working at PRIME BPO offers employees the chance to gain valuable experience in sales validation, inbound customer support, and call center operations.

Position Overview

The Inbound Order Taker is responsible for validating and verifying customer orders that are transferred from sales closers. The role ensures that every sale follows company policies and compliance standards before it is finalized.

This position requires strong listening skills, attention to detail, and the ability to communicate confidently with customers. The candidate must confirm customer information, verify order details, and ensure that all required disclosures are properly delivered.

The Inbound Order Taker acts as an important checkpoint in the sales process. By carefully reviewing and validating each order, the employee helps maintain service quality and protects both the company and the customer from potential errors.

Key Responsibilities

1. Receiving Transferred Calls from Sales Closers

One of the main responsibilities of the Inbound Order Taker is receiving calls that have been transferred by sales closers. These calls usually involve customers who have already agreed to purchase a product or service.

The Inbound Order Taker must take over the conversation professionally and begin the process of validating the customer’s order. This step ensures that the transaction is legitimate and that the customer fully understands the purchase.

2. Verifying Customer Information

Accurate customer information is essential for completing any order. The Inbound Order Taker must carefully verify the customer’s personal details such as name, contact information, and delivery address.

This verification helps ensure that the order is processed correctly and that the product or service reaches the right customer.

3. Confirming Order Details

Another critical responsibility is confirming the exact details of the order. This includes verifying the product or service being purchased, the quantity, and the final price.

The Inbound Order Taker must ensure that the information provided by the sales closer matches the customer’s understanding of the purchase.

By confirming these details, the employee helps avoid misunderstandings and ensures transparency in the transaction.

4. Payment Verification and Authorization

The Inbound Order Taker is responsible for confirming payment details in a secure and compliant manner. This step ensures that the payment method used by the customer is valid and authorized.

Handling payment verification requires professionalism and adherence to company guidelines. The employee must ensure that sensitive financial information is handled responsibly and securely.

5. Delivering Required Disclosures

Compliance is a crucial part of the sales validation process. The Inbound Order Taker must ensure that all required disclosures and policies are clearly communicated to the customer.

These disclosures may include information about payment terms, cancellation policies, or service agreements. Providing this information ensures that customers fully understand the terms of their purchase.

6. Identifying Discrepancies or Compliance Issues

During the validation process, the Inbound Order Taker must carefully review all details to identify any potential issues. If discrepancies or compliance concerns arise, the employee must report them immediately.

Examples of discrepancies may include incorrect pricing, incomplete customer information, or missing disclosures.

By identifying these issues early, the employee helps maintain compliance and prevents potential problems in the future.

7. Maintaining Accurate CRM Records

The Inbound Order Taker must document all validated orders within the Customer Relationship Management (CRM) system. This includes updating customer information, recording call details, and confirming order status.

Maintaining accurate CRM records helps ensure that all departments have access to the correct information and that orders are processed smoothly.

8. Coordination with Closers and Quality Assurance Teams

The validation process often requires collaboration with other departments. The Inbound Order Taker must coordinate with sales closers and quality assurance teams when corrections or clarifications are needed.

This teamwork ensures that the order meets company standards before it is finalized.

9. Meeting Validation Targets

Like many BPO roles, the Inbound Order Taker position includes performance targets. Employees are expected to meet daily and weekly validation goals while maintaining high standards of accuracy.

Meeting these targets requires efficiency, focus, and strong time management skills.

10. Maintaining Professional Communication

Throughout the validation process, the Inbound Order Taker must maintain a professional and confident tone during customer interactions.

Customers should feel comfortable and confident in their purchase decision. Clear communication and a polite approach help create a positive customer experience.

Required Qualifications

Candidates applying for the Inbound Order Taker position should meet the following requirements:

  • Minimum 2 years of experience as a Sales Closer in a BPO campaign (Mandatory)

  • Strong understanding of sales processes and order validation

  • Excellent communication and objection-handling skills

  • Strong listening abilities and attention to detail

  • Basic computer knowledge and familiarity with CRM systems

  • Ability to work night shifts

  • Responsible, punctual, and target-driven personality

Candidates with experience in inbound campaigns and sales verification roles will have an advantage.

Skills Required for Success

To succeed in this role, candidates should possess several important professional skills.

Communication Skills

Clear and confident communication is essential for validating orders and ensuring that customers understand the details of their purchase.

Attention to Detail

The Inbound Order Taker must carefully review every order to ensure accuracy and compliance.

Customer Handling Skills

The ability to interact politely and professionally with customers helps create positive experiences and builds trust.

Problem-Solving Ability

If discrepancies or issues arise, the employee must be able to resolve them efficiently.

Team Collaboration

Working closely with closers and quality assurance teams ensures smooth operations and successful order validation.

Benefits of Working at PRIME BPO

PRIME BPO offers several benefits that make this opportunity attractive for experienced BPO professionals.

Competitive Salary Package

Employees receive a monthly salary ranging between Rs 125,000 and Rs 150,000, depending on experience and performance.

Performance-Based Incentives

In addition to the base salary, employees can earn extra incentives based on their performance and target achievements.

Stable Inbound Campaign

Unlike outbound sales roles, this position focuses on inbound order validation, providing a more stable and structured workflow.

Professional Work Environment

PRIME BPO provides a supportive workplace where employees can focus on developing their professional skills.

Career Growth Opportunities

The company encourages internal growth, allowing employees to move into higher roles such as Quality Assurance Specialist, Team Leader, or Operations Manager.

Night Shift Schedule

The job follows a Monday to Friday night shift schedule, providing a consistent work routine.

Free Meals and Refreshments

Employees receive free meals, coffee, and tea, helping create a comfortable working environment during night shifts.

Paid Leaves

The company also offers paid leave benefits, allowing employees to maintain a healthy work-life balance.

Interview Information

PRIME BPO is currently conducting walk-in interviews for this position.

Interview Timings:
7:00 PM – 2:00 AM (Monday to Friday)

Interview Location:
Plot D-146, 6th Road
Satellite Town, Rawalpindi

Candidates can search “Prime BPO” on Google Maps to easily find the office location.

Contact Information

For additional details regarding the position, candidates can contact the company directly:

Phone: +92 370 8930365

Why This Job is a Great Opportunity

The Inbound Order Taker job in Rawalpindi offers an excellent opportunity for experienced BPO professionals who want to work in a stable and professional environment.

With a competitive salary, performance incentives, and a supportive workplace culture, PRIME BPO provides employees with the tools they need to succeed and grow in their careers.

The role is particularly suitable for individuals who have strong sales closing experience and who are confident in validating and verifying customer orders professionally.

Final Thoughts

If you have experience working as a Sales Closer in a BPO campaign and are looking for a well-paying job with career growth opportunities, the Inbound Order Taker position at PRIME BPO could be the perfect fit for you.

The role allows you to utilize your communication skills, attention to detail, and customer service expertise while working in a structured and professional environment.

Interested candidates are encouraged to attend the walk-in interviews and become part of a growing BPO organization in Rawalpindi.

Job Overview

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  • Job Title: Inbound Order Taker Job in Rawalpindi – Salary Rs 125,000 to Rs 150,000 | PRIME BPO
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